🖤 Chicory NOLA VIOLA CAFE' Coffee

A nod to traditional New Orleans coffee culture, featuring rich roasted coffee with the distinctive earthy character of chicory.

Flavor profile: Roasted coffee • Chicory • Cocoa • Toasted notes

Roast: Dark

100% Arabica

Deep, smooth and unmistakably NOLA. Chicory NOLA Coffee pays homage to the city's beloved coffee tradition with a bold roasted profile and earthy chicory character.

RETURN & REFUND POLICY

Coffee & Food Products

For health and safety reasons, Nola Viola Café does not accept returns of opened or used coffee products, food products, or consumable items.

If you receive an item that is:

• Damaged during shipping

• Incorrect

• Missing from your order

• Defective or otherwise unusable

please contact us within 7 days of delivery so we can review the issue and determine the appropriate resolution.

Depending on the situation, we may provide:

• A replacement product

• A refund

• Store credit

• 
  

Damaged Packages

If your package arrives damaged, please take clear photographs of the shipping box, packaging, and damaged product before sending back.

Send the photos along with your order number and a brief description of the issue to:

Nola Viola Café Customer ServiceEmail: [info.hwba@gmail.com]

Damage claims should be submitted within 7 days of delivery.

Incorrect or Missing Items

If we accidentally send the wrong product or an item is missing from your order, contact us within 7 days of delivery.

Please provide:

• Order number

• Customer name

• Description of the issue

• Photos of the items received, when applicable

We will work to correct the order as quickly as possible.

Order Cancellations

Orders are generally processed quickly. If you need to cancel an order, contact us as soon as possible after placing the order.

Once an order has been processed or shipped, cancellation may no longer be possible.

Change-of-Mind Purchases

Because coffee and other consumable products cannot be resold once they have been shipped or opened, we do not offer refunds simply because a customer changes their mind, does not like a flavor, or ordered the wrong product.

We encourage customers to review flavor descriptions, sizes, quantities, and shipping information carefully before completing checkout.m a great place to let your customers know what to do in case they are dissatisfied with their purchase.

• Easy Returns & Exchanges

• Hassle-Free Process

• Builds Customer Confidence

Having a straightforward refund or exchange policy is a great way to build trust and reassure your customers that they can buy with confidence.

SHIPPING POLICY

Processing Time

Orders are typically processed within 2–5 business days after payment has been successfully received.(3-7 business days total).

Orders placed on weekends or holidays may begin processing on the next business day.

During holidays, promotions, product launches, or periods of unusually high order volume, processing may take longer.

If there is a significant processing delay, we will make reasonable efforts to communicate the delay.

Shipping Time

After your order has been processed, shipping times depend on the carrier, destination, and shipping method selected at checkout.

Estimated delivery dates are provided by the shipping carrier and are not guaranteed.

Nola Viola Café is not responsible for carrier delays caused by:

• Severe weather

• Natural disasters

• Holidays

• Carrier operational issues

• Incorrect or incomplete addresses

• Customs or other governmental delays

• Events outside our reasonable control

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your address before submitting your order.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

Tracking Information

When available, tracking information will be provided after your order ships.

Please allow the carrier time to update tracking information after the shipping label has been created.

A package showing as "Delivered" by the carrier is considered delivered to the address provided at checkout.

If your package shows as delivered but you cannot locate it, please first check:

• Front door

• Side/back door

• Mailbox

• Porch or designated delivery area

• With household members

• With neighbors

• Building management or leasing office, if applicable

You may also contact the shipping carrier directly.

LOST OR STOLEN PACKAGES

Nola Viola Café is not responsible for packages that are lost or stolen after the carrier confirms delivery.

If your package is marked delivered but cannot be located, please contact the shipping carrier to open a delivery investigation.

For valuable orders, customers are encouraged to ship to a secure location where someone is available to receive the package.

SHIPPING COSTS

Shipping charges are calculated and displayed at checkout based on the customer's shipping destination, order size, and available shipping method.

From time to time, Nola Viola Café may offer:

FREE SHIPPING PROMOTIONS

Any minimum purchase requirement, promotional code, qualifying products, or other conditions will be clearly stated during the promotion.

INTERNATIONAL SHIPPING

If international shipping is offered, customers are responsible for any applicable customs fees, duties, taxes, brokerage fees, or other charges imposed by the destination country.

International delivery times may vary and are not guaranteed.

PRODUCT AVAILABILITY

Occasionally, an item may become temporarily unavailable after an order is placed.

If this occurs, Nola Viola Café may contact the customer regarding available options, including substitution, delayed shipment, store credit, or refund.

CONTACT US

Questions regarding your order, shipping, damaged products, or refunds can be directed to:

Nola Viola CaféCustomer Service: [info.hwba@gmail.com]Website: [www.nolaviolacafehwba.com]Business Hours: [10am-6pm]

Please include your order number whenever contacting customer service so we can assist you more efficiently.

OUR PROMISE

We're committed to providing flavorful coffee and a positive customer experience.

Sip NOLA. Taste the Flavor. Live a Little Fabulous.

Thank you for choosing Nola Viola Café!

Providing straightforward information about your shipping policy is a great way to build trust and reassure your customers that they can buy from you with confidence.